Director of Growth - Core Business

Location: New York City, NY

Type: Full Time

Min. Experience: Executive

Here at Zola, we’re seeking an exceptional Director of Growth to drive our core business, Zola Registry. 

Zola Registry is our flagship product:  a free, easy-to-use, beautiful wedding registry that lets couples register for everything from wine glasses and cookware to Airbnb gift cards and honeymoon funds.  We’ve experienced huge growth in the first four years of this business, and we’re looking for an entrepreneurial, scrappy, analytical, creative leader who can help our registry business tackle the next phase of growth.  

In this role, you will be the business lead for key parts of our registry experience. Your goal will be to exponentially grow the number of couples who receive a gift from a Zola Registry while developing and testing ways to increase their lifetime value.  With the big picture in mind and a firm grasp on the details, you’ll execute on your strategy, anticipate and make trade-offs, identify and solve bottlenecks, and deliver an amazing customer experience while keeping the business needs in mind.  

As Director of Growth, you’ll be responsible for:

  • Partnering to set the business strategy and performance for key sections of the registry experience
  • Developing the growth strategy
  • Building ambitious annual plans for your KPIs – and achieving them!
  • Analyzing and reporting on performance
  • Conducting business and financial analysis of new opportunities
  • Transforming complex data into actionable insights and strategies

Deeply understanding the customer and thinking creatively about how to serve them better:

  • Conducting customer research and sharing learnings widely
  • Dissecting their frustrations with wedding registries and identifying ways to turn frustration into delight
  • Partnering with Marketing and Product to continuously improve customer retention
  • Collaborating with Product to identify new features, offerings, and opportunities
  • Assessing where we can leverage partners and third-party services; leading negotiations and partner management for those services

Leading the charge toward massive market share growth

  • Evangelizing for Registry across the company
  • Partnering as needed with Marketing and Business Development as they develop messaging, campaigns, and partnerships

Our ideal candidate has a track record of success at growing businesses, ideally at a tech or consumer startup.  You love both building and optimizing, and both strategizing and doing. You are a structured and creative thinker, able to toggle easily between the big themes and the little details.  You have the technical depth to build trust with our product and engineering teams, and the business depth to work closely with Zola executives and build successful relationships with partners.  You are equally comfortable in Excel and Powerpoint, and you can prove your ability to learn new systems quickly.  And you love working with kind, smart colleagues who share a commitment to putting the customer first!

To apply, please submit your resume at zola.com/about/jobs and include a brief description about why you’re interested in Zola and in this role specifically.  Applications without a cover note will not be considered.  

QUALIFICATIONS:

  • BA/BS; MBA strongly preferred
  • 8+ years of professional experience in a fast-paced environment working in growth, strategy, business operations, or a related field
  • Startup experience strongly preferred
  • Some management consulting experience preferred, but not required
  • Title will be commensurate with experience
  • Exceptional business and customer experience judgment
  • Creative, scrappy, and customer-obsessed
  • Superior written and verbal communication skills; presents effectively to a senior audience
  • Excellent quantitative and Excel skills
  • Demonstrated ability to prioritize and manage competing tasks in a fast-paced, highly ambiguous environment
  • Ability to build business relationships across functional teams

ABOUT ZOLA:

We're Zola, the wedding company that will do anything for love. We're reinventing the wedding planning and registry experience to make the happiest moment in our couples’ lives even happier. From engagement to wedding and decorating your first home, Zola is there, combining compassionate customer service with modern tools and technology… all in the service of love.

Based in NYC and launched in October 2013, we have quickly become the fastest-growing wedding company in the United States. In 2017 we launched Zola Weddings, a free suite of wedding planning tools including wedding websites, checklist, guest list, and registry, all in one place.  

We've raised over $140 million in financing, and we're proud to call Thrive Capital, Canvas Ventures, Lightspeed Venture Partners, Comcast Ventures, and Goldman Sachs, among others, our investors and partners. Our team brings deep experience from working on beautiful, award-winning e-commerce sites and mobile apps in past roles at Gilt Groupe, Amazon, Bloomingdale’s, Gap, J.Crew, Toys R Us, Chloe + Isabel, Yahoo, and Host Committee, among many others.

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